Charge Phase Games PTY Ltd

Privacy Policy

Effective Date: [22/07/2025]

1. Introduction

Charge Phase Games PTY Ltd (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us—either online at www.chargephasegames.co.za or in our physical store located at Shop 209, Block B, Cresta Junction, Crn Beyers Naude Dr and Judges Avenue, Randburg, South Africa.

Our practices comply with the Protection of Personal Information Act (POPIA) and applicable international regulations such as the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Delivery or billing address (where required)
  • Loyalty account details under The Charge Phase Unit

Note: Account creation is optional, but encouraged for participation in our loyalty program.

3. How Information Is Collected

We collect information through:

  • In-store purchases via cash, credit/debit card terminals
  • Online purchases via PayFast
  • Account sign-up for The Charge Phase Unit
  • Customer interactions (e.g., email, website contact forms)

4. Why We Collect Personal Data

We use your information to:

  • Fulfill purchases and provide our services
  • Maintain loyalty rewards and customer engagement
  • Communicate offers, order updates, and service alerts
  • Enhance your shopping experience

We will never knowingly distribute, sell, or misuse personal information.

5. Legal Basis for Processing

Our data processing relies on:

  • Consent (provided voluntarily)
  • Contractual necessity (processing transactions and services)
  • Legal compliance (POPIA and other regulations)
  • Legitimate interest (e.g. improving services)

6. Third-Party Services

We work with secure third-party providers such as:

  • PayFast for online payments
  • Logistics partners for deliveries (where applicable)

No data is shared for marketing or advertising purposes beyond our own communications.

7. Data Protection Measures

We implement strict controls, including:

  • Secure digital and physical storage
  • Encryption of online transactions
  • Staff access limitations and confidentiality training

8. Use of Cookies

Our website may use cookies to enhance user experience, gather website performance metrics, and tailor content to your preferences.

What Are Cookies?

Cookies are small text files stored on your device when visiting our site. They help us:

  • Recognize repeat visitors
  • Store preferences and settings
  • Track website traffic and performance metrics
  • Facilitate smooth navigation and secure functionality

Types of Cookies We Use

  • Essential Cookies: Required for basic site operations
  • Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics)
  • Functional Cookies: Store user preferences for improved experience
  • Marketing Cookies: Limited usage strictly for promoting our own products

Managing Cookies

You can control or disable cookies through your browser settings. However, some features of our site may not work properly without them.

9. Your Rights

You have the right to:

  • Access personal data held by us
  • Request correction of inaccurate information
  • Request deletion of personal data and account profiles
  • Lodge objections to processing, where applicable

To exercise these rights, email: info@chargephasegames.co.za

10. Data Removal & Account Deletion

To request removal of your loyalty account or any stored data:

  • Contact us via email: info@chargephasegames.co.za
  • Visit us in store
  • Use the website contact form

Requests are verified and processed within 30 days.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in operations or legal obligations. Updates will be posted at www.chargephasegames.co.za with clear revision dates.

12. Company Information & Contact

Charge Phase Games PTY Ltd Company Registration: 2025/196358/07 Address: Shop 209, Block B, Cresta Junction, Crn Beyers Naude Dr and Judges Avenue, Randburg Email: info@chargephasegames.co.za Website: www.chargephasegames.co.za